Terms & Conditions
With an informed consumer in mind we always recommend you read the terms & conditions. For over 63 years now at Martel Electronics in Yorba Linda, California we have been open and transparent with our customers. That is why we are such a trusted Brand throughout the Federal Government and the private sector.
This Agreement shall be interpreted under the laws of the State of California, without giving effect to conflicts-of-law rules; and in the event of a dispute under this Agreement; Purchaser submits to the exclusive jurisdiction and venue of the courts of the State of California and hereby waives any objection to such jurisdiction and venue.
Martel has a 30-day return policy for all new products purchased from original date of arrival with the following exceptions: SPECIALTY ORDERS, MEMORY CARDS, EQUIPMENT THAT INCLUDES SOFTWARE OR SOFTWARE BY ITSELF ARE NON-RETURNABLE FOR ANY REASON. All merchandise sought to be returned must be pre-authorized for shipment. Do not return any merchandise without prior authorization or your package will be refused and returned at your expense. For a return merchandise authorization (RMA#), please e-mail firstname.lastname@example.org. RMA's expire within 10 business days of being issued. All credit/debit card refunds are subject to a 5% restocking fee.
Do not ship any return/exchange merchandise in the original display carton only; the item must be returned in an appropriate shipping container or no refund will be issued. Any returned merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount of the promotional item will be charged. If an item which included a free 1-day air or 2-day air shipping is returned, shipping charges incurred by Martel will be charged. If the product was purchased using a credit-card the original shipping costs of the returned item which included a free 1-day air or 2-day air shipping will be billed to the customer’s credit card. Martel will not cover any cost of return shipping. All merchandise being returned for refund within return policy must: 1) Be in new, resalable condition (free from scratches or any other type of damage). 2) Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new, resalable condition) and 3) Have a valid return merchandise authorization number on shipping label or packaging. All returned merchandise is subject to inspection and rejection by Martel, if it does not meet the mentioned requirements. All merchandise being returned for exchange within the return policy must meet same terms and conditions as merchandise returned for refund.
ALL REFUNDS MAY TAKE UP TO 14 BUSINESS DAYS TO PROCESS. (SHIPPING CHARGES ARE NON-REFUNDABLE) All refunds are subject to evaluation and must include a copy of purchase receipt. Refunds will be issued to the original purchaser only, for the value amount of the merchandise after any applicable credit/debit transaction fees or shipping charges. Martel is not liable for bank overdraft fees. All missing merchandise claims must be made within 10 days of delivery, thereafter no refund or replacement will be made.
Defective merchandise returned for replacement is subject to evaluation upon arrival to confirm that the merchandise is, in fact, defective. Martel shall make the determination as to whether the merchandise is defective, which determination shall be the sole and exclusive right of Martel. Exchange merchandise must be returned and received before replacement merchandise can be shipped. Defects discovered after 30 days from original date of purchase shall be no longer eligible for exchange by Martel and the purchaser4 is restricted to all remedies set forth in the applicable warranties, if any. Units returned for refund which are defective are subject to the 5% restocking fee. This fee can be avoided by having the defective item exchanged. Martel does not provide loaner equipment. The same or similar merchandise ordered while a repair is being done is NON-RETURNABLE.
All N' One Transcription kits are supported by Martel for 90 days via telephone and 1 year via e-mail from original delivery date. Support is only available to the original purchaser. Transfer or sale of the product voids Martel's obligation for technical support. Marantz digital equipment is supported by D & M Professional. Sony equipment is supported by Sony unless modified by Martel. Any equipment modified by Martel will be supported by Martel Electronics.
Transfer or sale of the product voids Martel’s warranty obligations. All merchandise bears a manufacturers limited warranty and should be sent to the manufacturer, EXCEPT UNITS MANUFACTURED BY MARTEL. Martel, nor the manufacturer will be held responsible for illegal or wrongful use of any product sold. Repairs are warranted for 60 days, and only the repair work Martel completed is warranted.
Cancellations/Signature Required Shipments/Refused Packages:
All order cancellations must be made by telephone, before the time of shipping. If a customer cancels an order after it has been placed, it is subject to a 5% restocking fee and shipping and return shipping fees if the package has already shipped. All orders over $200 will be shipped with delivery confirmation and a signature is required. If the purchaser refuses the delivery or the delivery is returned to Martel for any reason, the purchaser will be charged any and all undelivered package fees incurred. If a purchaser places a duplicate order, the purchaser is responsible for all charges, shipping, restocking fees and return shipping fees. If the purchaser is not available to receive a delivery and the package is returned to Martel, the purchaser is subject to all return shipping fees Martel incurs, plus re-shipment fees if the shipment is still desired. In addition, a 5% restocking fee will be charged for refunds packages and original shipping will not be returned. A delay in shipping by either Martel or the freight service does not nullify the 5% restocking fee or any refusal fees or return shipping fees if the item is returned to Martel for a refund. Martel will not ship to UPS stores are receiving stores. If a web ordered is placed and incorrect information is entered by the purchaser, a $11 rerouting charge will be charged to the customer.