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Shipping

Here at Martel we ship via UPS and USPS to ensure prompt delivery of your package. Please note we are closed on Saturday, Sunday and major holidays and no items will ship these days. If an order placed before 1:00 PM PST we will attempt to ship the same day, this is not guaranteed. Please note UPS does not consider Saturday or Sunday as days in transit days, or delivery, so a 2-day air shipment sent on Friday will not arrive until Tuesday. USPS will include Saturday as a transit and delivery day. Unless specified, Martel will choose the best suited shipping carrier for the package.

 

If the purchaser refuses the delivery or the delivery is returned to Martel for any reason, the purchaser will be charged any and all undelivered package fees incurred.

 

If a purchaser places a duplicate order, the purchaser is responsible for all charges, shipping, restocking fees and return shipping fees. If the purchaser is not available to receive a delivery and the package is returned to Martel, the purchaser is subject to all return shipping fees Martel incurs, plus re-shipment fees if the shipment is still desired. In addition, a 5% restocking fee will be charged for refunds packages and original shipping will not be returned. A delay in shipping by either Martel or the freight service does not nullify the 5% restocking fee or any refusal fees or return shipping fees if the item is returned to Martel for a refund.

 

 

Martel will not ship to UPS stores or freight forwarders. If a web order is placed and incorrect information is entered by the purchaser, a $16.50 rerouting charge will be charged to the customer.

 

We also ship to Canada, order online today!