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This Agreement shall be interpreted under the laws of the State of California,
without giving effect to conflicts-of-law rules; and in the event of a dispute
under this Agreement; Purchaser submits to the exclusive jurisdiction and venue
of the courts of the State of California and hereby waives any objection to such
jurisdiction and venue.
Returns:
Martel has a
30-day return policy for all new products purchased from original date of
arrival with the following exceptions: SPECIALTY ORDERS, MEMORY CARDS,
EQUIPMENT THAT INCLUDES SOFTWARE ARE NON-RETURNABLE FOR ANY REASON.
All merchandise sought to be returned must be pre-authorized for shipment.
Do not return any merchandise without prior authorization or your package will
be refused and returned at your expense. For a return merchandise
authorization (RMA#), please call 1.800.553.5536 ext. 104. RMA's expire within
10 business days of being issued. All credit/debit card refunds are subject to a
5% restocking fee.
Do not ship any
return/exchange merchandise in the original display carton only; the item must
be returned in an appropriate shipping container or no refund will be issued.
Any
returned merchandise which includes a promotional item must be returned with the
promotional item, otherwise the full retail amount for the promotional item will
be charged. If an item which included free 1-day air or 2-day air shipping is
returned, shipping charges incurred by Martel will be charged. If the
product was purchased using a credit-card the original shipping costs for the
returned item which included free 1-day air or 2-day air shipping will be billed
to the customer’s credit card. Martel will not cover any cost of return
shipping. All merchandise being returned for refund within return policy must:
1) Be in new resalable condition (free from scratches or any other type
of damage). 2) Be complete with all original packaging, manuals, and
accessories (all packaging, manuals, and accessories must also be in new
resalable condition)and 3) Have a valid return merchandise authorization
number on shipping label or packaging. All returned merchandise is subject to
inspection and rejection by Martel if it does not meet the mentioned
requirements. All merchandise being returned for exchange within the return
policy must meet same terms and conditions as merchandise returned for refund.
Refunds:
ALL REFUNDS MAY
TAKE UP TO 14 BUSINESS DAYS TO PROCESS. (SHIPPING CHARGES ARE
NON-REFUNDABLE) All refunds are subject to evaluation and must include a
copy of purchase receipt. Refunds will be issued to original purchaser only, for
the value amount of the merchandise after any applicable credit/debit
transaction fees or shipping charges. Martel is not liable for bank overdraft
fees.
All
missing merchandise claims must be made within 10 days of delivery, thereafter
no refund or replacement will be made.
Defective Merchandise/Exchanges:
Defective
merchandise returned for replacement is subject to evaluation upon arrival to
confirm that the merchandise is, in fact, defective. Martel shall make the
determination as to whether the merchandise is defective, which determination
shall be the sole and exclusive right of Martel. Exchange merchandise must
be returned and received before replacement merchandise can be shipped. Defects
discovered after 30 days from original date of purchase shall be no longer
eligible for exchange by Martel and the purchaser4 is restricted to all remedies
set forth in the applicable warranties, if any. Units returned for refund which
are defective are subject to the 5% restocking fee. This fee can be avoided by
having the defective item exchanged. Martel does not provide loaner equipment.
Same or similar merchandise ordered while a repair is being done is
NON-RETURNABLE.
Technical Support:
All N' One
Transcription kits are supported by Martel for 90 days via telephone and 1 year
via e-mail from original delivery date. Support is only available to the
original purchaser. Transfer or sale of the product voids Martels obligation for
technical support. Marantz digital equipment is supported by D & M Professional.
Sony equipment is supported by Sony unless modified by Martel. Any equipment
modified by Martel will be supported by Martel Electronics.
Warranty Information:
Transfer or sale
of the product voids Martel’s warranty obligations. All merchandise bears a
manufacturers limited warranty and should be sent to the manufacturer, EXCEPT
UNITS MANUFACTURED BY MARTEL. Martel, nor the manufacturer will be held
responsible for illegal or wrongful use of any product sold. Repairs are
warranted for 60 days, and only the repair work Martel completed is warranted.
Cancellations/Signature Required Shipments/Refused Packages:
All order
cancellations must be made by telephone, before the time of shipping. If a
customer cancels an order after it has been placed, it is subject to a 5%
restocking fee and shipping and return shipping fees if the package has already
shipped. All orders over $200 will be shipped with delivery confirmation and a
signature is required. If the purchaser refuses the delivery or the delivery is
returned to Martel for any reason, the purchaser will be charged any and all
undeliverable package fees incurred. If a purchaser places a duplicate order,
the purchaser is responsible for all charges, shipping, restocking fees and
return shipping fees. If the purchaser is not available to receive a delivery
and the package is returned to Martel, purchaser is subject to all return
shipping fees Martel incurs, plus re-shipment fees if the shipment is still
desired. In addition, a 5% restocking fee will be charged for refunded packages
and original shipping will not be returned. A delay in shipping by either Martel
or the freight service does not nullify the 5% restocking fee or any refusal
fees or return shipping fees if the item is returned to Martel for a refund.
Martel will not ship to UPS stores or receiving stores. If a web ordered is
placed and incorrect information is entered by the purchaser, a $11 rerouting
charge will be charged to the customer.
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