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Product Support

 

If you have any of the products listed below, please follow the Red instructions.

If your product is not listed below, please follow the Green instructions further down the page.

 

  • All N One Audio Transcription Kit
  • All N one DVD Video File Transcriber
  • DVD Video Transcription Software
  • ExpresScribe
  • Philips 8000 Dictation Recorder
  • Olympus DS-7000 Dictation Recorder
  • USB Foot Pedals
  • Mac All N One Digital Audio Transcription Kit
  • Lawyers Perfect Digital Dictation Package
  • HGM-2 Court Reporter Microphone w/Battery Tester Built-in
  • HGM-1 Court Reporter Microphone
  • Court Reporter USB Magic Microphone
  • Dragon Steno Mask
  • Olympus AS-2400 Transcription Kit
  • Olympus AS-7000 Transcription Kit
  • Sony Dictation Recorder w/Free Transcription Kit
  • Court Reporter 4 Port USB Hub for Laptops - High Quality
  • Cheapest Dictation Transcription equipment kit in the world
  • PC Transcription Kit Software Upgrade (All N One)
  • Dictation/Transcription Package DPM-6700 for Legal & Medical Offices
  • SpeechExec Pro Transcription Software
  • SpeechExec Pro Dictation Software
  • T147 4-Channel Transcription Kit
  • T147- 4 Channel Transcription Software Only
  • Worlds First Multiple-Voice Recognition Recorder conferences\meetings automatic Voice to Text System
  • Philips DPM8000 Doctor & Lawyer Dictation Recorder w/Thumb Slide Control
  • Dictation/Transcription Package DPM-6700 for Legal & Medical Offices
  • Olympus DS5000 Dictation Recorder

 

To begin the process on your computer, please follow the TeamViewer installation instructions below. We will promptly log-in and get started, you will not need to be on the telephone while we complete the process. We will logout of TeamViewer and send you a completion confirmation e-mail thereafter.

1. Go to the website at http://teamviewer.com/en/ you will notice in the center, a button labeled "Download Free for friends and family". Click on it.
2. If it asks you to run or save, click run. If it asks neither, it will begin downloading and you can launch it from the lower left corner of your chrome browser.
3. Next it will give you a screen saying "Check out what TeamViewer can do for you, close this screen and you will see the screen pictured below with "Your ID". It is a 9 digit code, and below it is your 4 digit password.
4. E-mail a description of your problem, Purchasers Name, along with your 9 digit ID and password to law@martelelectronics.com and be sure to leave the TeamViewer program open.   

 

For all other products please e-mail the Purchasers Name, Phone Number, Product Purchased and Description of Problem to law@martelelectronics.com We will contact you promptly.

 

Thank You!