Here at Martel we ship via UPS to ensure prompt delivery of your package. We've found UPS treats the electronic equipment better than most carriers and over years of working with them, we can trust they will deliver when needed. Please note we are closed on Saturday, Sunday and major holidays and no items will ship those days. Orders placed before 1:00 PM PST will be shipped the same day. Please note UPS does not consider Saturday or Sunday as days in transit or delivery, so a 2-day air shipment sent on Friday will not arrive until Tuesday.
All orders over $200 will be shipped with delivery confirmation and a signature is required. If the purchaser refuses the delivery or the delivery is returned to Martel for any reason, the purchaser will be charged any and all undeliverable package fees incurred.
If a purchaser places a duplicate order, the purchaser is responsible for all charges, shipping, restocking fees and return shipping fees. If the purchaser is not available to receive a delivery and the package is returned to Martel, purchaser is subject to all return shipping fees Martel incurs, plus re-shipment fees if the shipment is still desired. In addition, a 5% restocking fee will be charged for refunded packages and original shipping will not be returned. A delay in shipping by either Martel or the freight service does not nullify the 5% restocking fee or any refusal fees or return shipping fees if the item is returned to Martel for a refund.
Martel will not ship to UPS stores or receiving stores. If a web ordered is placed and incorrect information is entered by the purchaser, a $11 rerouting charge will be charged to the customer.