General Terms And Conditions Of Use
Please Read These Terms Carefully Before Using This Site
This Web site is provided by Martel Electronics and may be used for
informational purposes only. By using the site or downloading
materials from the site, you agree to abide by the terms and
conditions set forth in this notice. If you do not agree to abide by
these terms and conditions do not use the site or download materials
from the site.
Martel Electronics has a 30-day return policy for all new recorders
& transcribers purchased from original date of arrival. Specialty
orders, memory cards, and equipment that includes software are non-returnable
for any reason. ALL MINI-CASSETTE EQUIPMENT IS
NON-RETURNABLE. 3-SPEED 4-CHANNEL TRANSCRIBERS ARE ALSO NON-RETURNABLE. All refurbished machines, "B"
stock merchandise, computerized foot pedals, and call
in dictation systems have a 20-day return policy. Do not
return any merchandise without prior authorization or
your package will be refused at your expense. For a return
merchandise authorization (RMA#), please call 1.800.553.5536
ext. 105. All credit/debit card refunds are subject to
a 5% credit/debit card transaction fee.
Do not ship any return/exchange merchandise in only the original display carton, the item must be returned in an appropriate shipping container or else no refund will be issued.
Any return merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the
promotional item will be charged. Martel Electronics will not cover any cost of return shipping. All merchandise being returned for refund within return policy must: Be in new resalable condition (free from scratches or any other type of damage). Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new resalable condition). Have return merchandise authorization number on shipping label or packaging. All merchandise being returned for exchange within return policy must meet same conditions as units returned for refund.
ALL REFUNDS COULD TAKE UP
TO 14 BUSINESS DAYS TO PROCESS. (ALL SHIPPING CHARGES
ARE NON-REFUNDABLE) All refunds are subject to evaluation
and must include a copy of purchase receipt. Refunds will
be issued to original purchaser only, for the value amount
of the merchandise after any applicable credit/debit transaction
fee. Martel is not liable for any bank overdraft fees incurred for any reason.
Defective units returned for replacement are subject
to evaluation upon arrival. Exchange merchandise must
be returned and received before replacement merchandise
can be shipped. Any defects after 30 days from original
date of arrival are subject to any applicable warranties
and will no longer be eligible for exchange. Martel does
not provide loaner equipment. Same or similar merchandise
ordered while a repair is being done is NON-RETURNABLE.
All N' One Transcription kits are supported by Martel for 90 days
via telephone and 1 year via e-mail from original shipping date of
arrival. Support is only available to the original purchaser.
Marantz digital equipment is supported by D & M Professional. Sony
equipment is supported by Sony unless modified by Martel. Any
equipment modified by Martel will be supported by Martel
MERCHANDISE BEARS A MANUFACTURERS LIMITED WARRANTY AND
ALL WARRANTY SERVICES SHOULD BE SENT DIRECTLY TO THE MANUFACTURER,
EXCEPT: 1. Units Modified by Martel Electronics (1/2 speed,
2-channel, etc.) 2. All modified Sony products. ALL MISSING
MERCHANDISE CLAIMS MUST BE MADE WITHIN 10 DAYS OF DELIVERY,
OTHERWISE NO REFUND, REPLACEMENT OR EXCHANGE. MARTEL OR
THE MFG. WILL NOT BE HELD RESPONSIBLE FOR ILLEGAL OR WRONGFUL
USE OF ANY PRODUCT SOLD BY US.
Cancellations/Signature Required Shipments/Refused Packages:
All order cancellations must be made by phone, before time of shipping. All orders over $200 will be shipped with delivery confirmation and signature required. If you refuse your package upon delivery or your package is returned to us by UPS for any reason, you will be charged any and all undeliverable package fees incurred by UPS.