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Return Policy

Returns & Exchanges
We want every customer to be happy
and satisfied!
 
Specific Inquiries
Martel has a 30-day return policy for all new products purchased from original date of arrival with the following exceptions: SPECIALTY ORDERS, MEMORY CARDS, EQUIPMENT THAT INCLUDES SOFTWARE ARE NON-RETURNABLE FOR ANY REASON. All merchandise sought to be returned must be pre-authorized for shipment. Do not return any merchandise without prior authorization or your package will be refused and returned at your expense. For a return merchandise authorization (RMA#), please e-mail rma@martelelectronics.com. RMA's expire within 10 business days of being issued. All credit/debit card refunds are subject to a 5% restocking fee.
Do not ship any return/exchange merchandise in the original display carton only; the item must be returned in an appropriate shipping container or no refund will be issued. Any returned merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the promotional item will be charged. If an item which included free 1-day air or 2-day air shipping is returned, shipping charges incurred by Martel will be charged. If the product was purchased using a credit-card the original shipping costs for the returned item which included free 1-day air or 2-day air shipping will be billed to the customer's credit card. Martel will not cover any cost of return shipping. All merchandise being returned for refund within return policy must: 1) Be in new resalable condition (free from scratches or any other type of damage). 2) Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new resalable condition) and 3) Have a valid return merchandise authorization number on shipping label or packaging. All returned merchandise is subject to inspection and rejection by Martel if it does not meet the mentioned requirements. All merchandise being returned for exchange within the return policy must meet same terms and conditions as merchandise returned for refund.
Company Hours of Operation: Monday-Friday (8:00am-4:00pm PST)

Dictation and Video Equipment Specialist
Martel Electronics Inc. Since 1957
Martel Electronics Sales Inc. -Since 1957-